Customer Support

When you implement a Limehouse solution you invest in more than just software. You invest in solution design, system implementation, training and change management. Protecting this investment is crucial to generating long-term benefits from your solution.

We are committed to providing our customers with effective and efficient support to help you optimise the business benefits you derive from your Limehouse solution. We have structured our business so that, no matter where our customers are located, you have direct access to sales, professional services and management to ensure we are responsive to all your customer needs - not merely product maintenance.

Every client is allocated with a dedicated support consultant, who builds up a close relationship tailored to your specific needs and acts as a key contact for help with any documentation, production or questions.

We take a proactive approach to support; we don’t just react to problems. We help you produce documents, offer you ongoing advice, and suggest new solutions. This includes planning ahead for your key dates and publications, and offering guidance and support that will help you achieve your deadlines.

We also have a range of online support facilities including MyLimehouse, an online service available exclusively to our customers. Here you can learn tips from other users in discussion forums, access the latest template designs, download useful tools and supporting materials, and use our comprehensive library of images, icons and graphics.

With phone support and live web assistance, there are always a number of ways that you can contact us for advice. It's all part of our ongoing commitment to helping you make the most of your Limehouse Software products.